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FAQ

  1. Payment Methods:
    • We process payments securely using Stripe and PayPal.
    • Depending on your location, you can choose from various payment methods with Stripe, including Credit Card, SEPA, Sofort, iDEAL, Google Pay, Apple Pay, Link, and PayPal.
  2. Currency:
    • We offer two currencies, USD and EUR.
    • You can select your preferred currency using a widget on the right side of the screen.
    • Currency is adjusted automatically based on your location.
    • Please note that payment methods during checkout may vary depending on your selected currency.
  3. Shipping:
    • We use environmentally friendly minimal packaging for safe delivery.
    • Packages are shipped via Polish Post and handed over to your national delivery company.
    • You’ll receive a tracking number via email.
    • Shipping times vary based on your location and order date, with potential delays during high-demand periods.
  4. Production and Quality:
    • Our products prioritize quality and are designed or selected by the project author.
    • Steel plates are laser-cut, hand-packed, and inspected in Poland.
    • We perform in-house powder coating for precision.
    • 3D printed parts are created on demand with high-quality Fiberlogy refill filament.
  5. VAT:
    • If you’re in the EU, our prices include VAT, paid through the OSS procedure to your country.
    • Businesses can deduct VAT by providing their VAT number during the order.
  6. Invoices:
    • An order proof is sent automatically to your email.
    • For a detailed invoice, contact nikodem@insytry.cc.
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